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Reviews

Our customers are the center of our universe and we're grateful for them.

If you're willing to share your experience about your interaction with our agency, it'll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

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What our customers say about us...

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Ron Wiseman

October 30, 2026

5 out of 5 rating by Ron Wiseman
"Lisa is always very helpful with any problems that come up as far as billing or types of coverage! Always very pleasant, polite & helpful!"
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Evie Myers

October 29, 2026

5 out of 5 rating by Evie Myers
"I spoke with Lisa and she was very professional and very helpful."
We responded:
"Thank you for the review, nice talking to you. Looking forward to learning more about your new venture. My agency and associates appreciate your business and allowing us to service your insurance needs."
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Kyaicia Gorham

October 19, 2026

5 out of 5 rating by Kyaicia Gorham
"Huge thank you to Marvin! He made switching over my insurance policy so easy. He was extremely friendly and professional! I would definitely recommend"
We responded:
"Thank you for the glowing review and welcome to the Wendy Rufffin-Barnes, State Farm Insurance Agency. We look forward to serving all of your insurance needs. Please give us a call with any of your financial service needs as well. This Agency does bank Products: CD's, credit cards, bank accounts.
Again, thank you and I will let Marvin know that you gave him a glowing review."
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Jasmine J

October 1, 2026

5 out of 5 rating by Jasmine J
"Marvin was a huge blessing i was about to give up but he called in right time God bless him"
We responded:
"You are a blessing to our agency, thanks for your business."
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Calvin Moore

October 1, 2026

5 out of 5 rating by Calvin Moore
"I appreciate the insight in insurance coverage that was provided. I am 100% sold on the coverage that I now have. Lisa and Wendy educated me and made the transition to State Farm seamless. I felt at home as soon as I walked into the office. I'll definitely look forward to this new beginning."
We responded:
"Calvin, thanks for the wonderful review. We appreciate your business and the confidence you have in my agency and State Farm. Again, thanks for allowing us to serve your insurance needs. "
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Doris Bishop

September 24, 2026

5 out of 5 rating by Doris Bishop
"State Farm is excellent. They were very patient with me throughout the entire process of starting up my insurance. Glad to have them"
We responded:
"Thank you for the review, and allowing us to handle your insurance needs."
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ADDIE HOLLOMAN

September 18, 2026

5 out of 5 rating by ADDIE HOLLOMAN
"Very professional always!"
We responded:
"Addie,
Thank you for allowing us to take care of your insurance needs. We really think of you as family."
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Naeé

September 15, 2026

5 out of 5 rating by Naeé
"The Agent Was Great. Found A Reasonable Quote For Me"
We responded:
"Thank for the review."
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Zina Smith

September 11, 2026

5 out of 5 rating by Zina Smith
"Wendy and Marvin continues to amaze.At this point I don’t think there’s anything they can’t handle."
We responded:
" Thank you for the 5-star review! You are too kind. Thank you for allowing us to service your insurance needs."
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Schnell Riddick

September 4, 2026

5 out of 5 rating by Schnell Riddick
"I have been a loyal State Farm customer for over 10 years, and my experience has consistently been exceptional. The level of customer service, professionalism, and genuine care I receive is truly outstanding.

Over the past decade, State Farm has earned my trust through dependable service, knowledgeable professionals, and a commitment to putting customers first.

Thank you Wendy Ruffin-Barnes and your amazing team."
We responded:
"Schnell,
Thank you for the glowing review and allowing us to service your Insurance and Financial service needs. My Team and I consider it a privilege and an honor to serve your insurance needs."
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Tori Greene

July 28, 2026

5 out of 5 rating by Tori Greene
"I like dealing with statefarm insurance,they're very polite when you call and a very good company"
We responded:
"Thanks for the 5 Star review."
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Krista Weaver

July 27, 2026

5 out of 5 rating by Krista Weaver
"Very helpful and professional."
We responded:
"Thank you for the 5-Star review and allowing us to service your Insurance and Financial Service needs."
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Peggy Cary

July 22, 2026

5 out of 5 rating by Peggy Cary
"My experience working with Marvin is always to the point not wasting time getting my insurance needs completed. Marvin is always pleasant person to speak with."
We responded:
"Thank you for the 5-Star review. Marvin is great and the team is grateful for your patronage."
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Linda McNair-Moore

July 17, 2026

5 out of 5 rating by Linda McNair-Moore
"Very helpful and professional...State Farm Insurance Agent solved our problem.
Richard and Linda Moore"
We responded:
"Linda, thanks for the 5-Star review and allowing my agency to service your insurance needs."
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Arnita Myrick

July 17, 2026

5 out of 5 rating by Arnita Myrick
"They are so professional and efficient . Also they care about their clients I will recommend them in a heart."
We responded:
"Maxine thank you for the 5-Star review. Here at the Wendy Ruffin-Barnes State Farm Agency we strive to provide care and treatment to our customers."
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Larry

June 18, 2026

5 out of 5 rating by Larry
"Great Customer Service. I wish I had contact them years ago because I have saved a lot of money. Thank you, State Farm."
We responded:
"We're glad that you graced our door as well. Thank you for joining the State Farm family."
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Tony

June 17, 2026

1 out of 5 rating by Tony
"The people in this agency are cold, uncaring, and very unfriendly! You walk in the office and it feels like a morgue. Dark, dank and cold! Stay away, or at least wear garlic around your neck."
We responded:
"Mr. Trotman,
Please make sure you reviewed the correct office; this doesn't sound like us at all. We have bright, soft colors and lots of sunshine. Please give us a call at 252-332-4458 so that we can improve our atmosphere. We don't just have natural light, but radiant smiles on our faces as well. Sorry that we missed the mark so badly. Please give us feedback on how we can improve and earn your business.
looking forward to hearing from you again."
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Shineque Moore

June 11, 2026

5 out of 5 rating by Shineque Moore
"Marvin or Melvin was very helpful and professional when I called to make my payment..."
We responded:
"Thank you for the review, we appreciate you and your patronage."
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Katherine

June 10, 2026

5 out of 5 rating by Katherine
"I am always greeted with a smile from Lisa when I come in the office. I am a face to face person and do not like going over things on the phone or on the internet. She is always very kind and answers the zillion stupid questions that I have with a pleasant and positive attitude. She remembers me by my name every time, which amazes me. I would highly recommend Lisa for all of your insurance needs. That kind of service is extremely hard to find now a days."
We responded:
"Thank you for the 5-star review, our customers are important to us and we want to continue to earn your business. We look forward to serving your insurance needs."
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Mary Shearin

June 9, 2026

5 out of 5 rating by Mary Shearin
"Lisa was so helpful to me, I was very pleased with her patience with me,she did marvelous work and I appreciate her,if I had to do it again I want her right by my side. Thanks again Lisa"
We responded:
"Thanks for the review, my Team and I are very happy when we can help to fulfill the promises made at the policy inception. "
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Shaquitta Murray

June 6, 2026

5 out of 5 rating by Shaquitta Murray
"Calling State Farm had to be the best decision I’ve made while shopping for a more affordable insurance policy. Marvin was absolutely phenomenal. I didn’t have to say much, he knew exactly how to assist me and even explained everything to me clearly. He also took his time to be sure we covered all areas. Marvin was patient, knowledgeable, and very helpful."
We responded:
"Thanks for the glowing 5-star review. Welcome to the Wendy Ruffin-Barnes and Team Agency. We look forward to servicing all of your insurance and financial services needs."
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Bill Early

May 18, 2026

5 out of 5 rating by Bill Early
"State Farm has always been great to work with. Lisa is great!"
We responded:
"Thanks for allowing me and my team to service your insurance needs. You're great too!"
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Macy Staines

May 12, 2026

1 out of 5 rating by Macy Staines
"The office manager Lisa Lewis-Joell is VERY rude. She made me feel extremely judged just for trying to add a spouse to my plan to help them get a license. She wouldn’t let me get out my sentences without cutting me off. She was answering stuff wrong because she wouldn’t let me finish my sentences and she THOUGHT she knew what I was asking. I hung up the call because I refuse to give someone service when they treat me like that. 0/10. Ask to speak to another representative if you call. If she made me feel like that she made others feel this way as well."
We responded:
"It is never our intention to make anyone feel that way. I am sorry for the negative interaction. Please call me to discuss what we can do to reassure you that our intentions were only to take care of your insurance needs."
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Joseph Perry

May 8, 2026

5 out of 5 rating by Joseph Perry
"Very good customer service"
We responded:
"Satifying our customer's insurance needs is important to me and the Team. Glad we meet your expectations and thanks for the 5-Star review."
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Caddares Manley

May 7, 2026

5 out of 5 rating by Caddares Manley
"Mrs. Wendy Ruffin-Barnes assistance is greatly appreciated. She was very professional and caring. Than you so much again!!"
We responded:
"Thanks for the review and we appreciate your business. Glad the kids and wifey are doing so well. Great catching up with you."